I ordered this mount for a summer home we are remodeling. When it arrived I noticed right away that the TV mounting bracket was not square with the wall bracket. Since I had read that other purchasers had this same problem I called Cheetah to discuss the issue and to make certain they would refund my money if the mount did not perform properly once it was installed to compensate for the out-of-level condition. I also wanted assurances that they would extend their warranty since my contractor was 4 weeks behind and we would not be installing the TV right away.

I was dealing with Adam in their customer service department. Adam could tell that I was apprehensive about the manufacturing flaw in the mount. He quickly informed me that they had a newer generation of the mount that allowed for rotational adjustment of the TV mounting plate and strongly suggested that I exchange the mount for the newer version. I agreed, he sent me a return label and in two days I had the new mount.

The new mount is very similar to the first one – a little lighter, has a built in level plus a separate level and includes every possible piece of hardware for attaching the mount to a wall with 16″ studs. I believe the quality to be first rate.

Last week I installed the mount and hung my 42″ Vizio LCD TV. It worked perfectly. When I first looked at the mount I thought it might be overkill for my 37 lb. TV, but when you get the TV 20 inches or more from the wall you really need the strength to keep everything steady and sturdy. I would not recommend skimping on size.

Cheetah has surpassed my expectations – especially when you consider the mount was $200 less than Sanus and Omni. I highly recommend this company and in particular their Customer Service person Adam.

Rating: 5 / 5